Implementing Cisco Collaboration Devices Online Course

Implementing Cisco Collaboration Devices Online Courses in South Africa

 

2KO South Africa offers online Cisco Cisco Implementing Cisco Collaboration Devices (CCID) courses in South Africa for Cisco certification exam 210-060. We also offer full time CCID courses in Cape Town for groups of four or more delegates. 2KO South Africa's 210-060 security course is offered to our international and local students. 2KO International delivers consulting services, in the IT and Business space, as well as being a training provider for IT certification and user level courses. Training can be any blend of bespoke, classroom and online learning, to ensure students have access to the best CCID certification training in South Africa.

 

This course focuses on providing the skills and knowledge necessary to implement Cisco Collaboration and UC Solutions. We cover administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. This course covers several video labs of the day to day administration of a Cisco UC solution, and shows candidates step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the CICD exam.

 

 

 

Register for an Online Cisco Course Here

 

Pre-requisites:

CCNA R&S

 

About this Course

For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program


Course Outline

 

Describe the Characteristics of a Cisco Unified Communications Solution

Describe the Cisco Unified Communications components and their functions
Describe call signaling and media flows
Describe quality implications of a VoIP network

 

Provision End Users and Associated Devices

Describe user creation options for Cisco Unified
Communications Manager and Cisco Unified
Communications Manager Express
Create or modify user accounts for Cisco Unified

 

Communications Manager

Create or modify user accounts for Cisco Unified
Communications Manager Express using the GUI
Create or modify endpoints for Cisco Unified Communications Manager
Create or modify endpoints for Cisco Unified
Communications Manager Express using the GUI
Describe how calling privileges function and how calling privileges impact system features

Configure Voice Messaging and Presence

Describe user creation options for voice messaging
Create or modify user accounts for Cisco Unity Connection
Describe Cisco Unified IM and Presence
Configure Cisco Unified IM and Presence

 

Maintain Cisco Unified Communications

Generate CDR and CMR reports
Generate capacity reports
Generate usage reports
Generate RTMT reports to monitor system activities Monitor voicemail usage
Remove unassigned directory numbers
Perform manual system backup

 

Provide End User Support

Verify PSTN connectivity
Define fault domains using information gathered from end user
Troubleshoot endpoint issues
Identify voicemail issues and resolve issues related to user mailboxes
Describe causes and symptoms of call quality issues
Reset single devices
Describe how to use phone application