Communication Skills Training in South Africa
2KO International offers Communication Skills training in Cape Town and other major cities around the country, depending on demand.
Apply communication principles, strategies and processes in a leadership role
Course Level: Beginners
Pre-requisite: Work / Office Experience
Duration: 2 Days
SAQA Unit standard ID: 120394 | Title: Apply communication principles, strategies and processes in a leadership role
Purpose of the programme:
This Unit Standard is useful to learners who will be working within a Public Sector, Local Government, commercial or community environment, and will fulfill a leadership role as part of their job. This Unit Standard will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public-sector management and administration specialist.
The qualifying learner is capable of:
Explaining communication processes and the role of the leader in this process.
Identifying and utilizing communication tools and strategies.
Utilizing information technology to enhance communications.
Developing strategies to overcome barriers to communication.
Applying the theories, principles and models of communication to a leadership role within a specific context.
Applying the principles of effective communications in media relations
What You Will Cover
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise tone
Learn to use body language appropriately
Learn to listen actively and effectively
Gain insight into asking open questions
Become a more effective communicator through the use and application of practical tools
Communication Skills Training
The Importance of Perception
Communication Style Differences
Effective and Powerful Communication
Effective Listening Skills
Diplomacy, Tact and Credibility