Cisco CCNA Voice Course

Cisco CCNA Voice Courses in South Africa

2KO delivers cutting-edge IT products in the consulting and business services space, as well as offering top-rated training for various IT vendors. Our internationally recognised courses can be offered either as hands-on full time classes, or as online learning, enabling 2KO students the opportunity to study courses online world-wide, to ensure students have access to the best training possible.


About this Course
The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
Courses are run in a virtual environment.


Course pre-requisites:
Basic networking knowledge, including OSI model and IP subnetting.



About the Exam
The exams are done at any authorised testing centre such as 2KO. You can find a list of exam centre’s close to you by going to The exam is a multiple test, on computer at an authorised testing centre. The results are made known immediately. If you fail the test, you must book it again at a future date and will pay again.

Course Contents
Voice Overview
Certification Track / Additional Course Content / Home Lab Requirements
AVVID / Requirement of VoIP / Voice Infra Model / Core products in CCNA Voice
Traditional Voice / Digital Voice / VoIP Deployment Models / Protocols
Understanding VoIP Components / Phone Boot-up process
Network Readiness Assessment – NTP / DHCP / TFTP Server Readiness

Cisco Unified Communications Manager Express (CUCME)
CME Licensing / Installation and Administration of Cisco CME
Configuring Telephony-service and Revisiting Phone Boot Process
Understanding Ephone and Ephone-DNs
Connecting CME to Other Voice Systems / VoIP Systems
Voice Productivity Feature Part –I
Voice Productivity Feature Part –II
Understanding Dial- Peer and its Matching Process
Digit Manipulation / Class of Restriction / Audio Codec’s

Cisco Unified Communication Manager (CUCM) Ver 8.X
Administration Overview of CUCM through GUI and CLI
Adding Phone and Users to CUCM and Adding Security Features through CUCM
Understanding Dial Plan Architecture, Partitions and CSS
Voice Productivity Features
Voice Mobility Features.

Voice Mail and Presence Solution
Voice Mail Administrative Overview, Integration with CUCM and Basic Call Flow.
Presence Administrative Overview.

Voice Network Management and Trouble Shooting
Troubleshooting Registration Issues in CME
Troubleshooting Registration Issues & Understanding Native tools in CUCM


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