Business Skills Training Course

The following course is perfect for candidates wishing to equip themselves for the business world. Ideally, candidates should be moving into the business world or newly employed in a business. Students will learn computer skills such as working on a network, as well as business skills such as telephone skills and handling customers. The course is divided into components that will allow for flexibility and variety.

Please visit our new site for up to date Course Outline and further Info on this Course - www.2ko.co.za

Course Outline for Beginner Level

Course Outline for more Advanced Users

The courses above are all segmented into stand alone 1 day courses - and students can book for any or all modules based on availability. Click the course name for further details about that course.

How much will these courses cost?

Book for 2 or 3 days and pay R350 per day

Top Deal - Book for 5 or more days and pay R1490 per week

Booking is essential

Beginner Level Course

Computers - how they work and how we work with them (1 day - R390)

• Basic Outline of the course
• Components of a computer
• Hardware
• Software
• Types of data
• Entering data into a computer
• Using mouse, keyboard, printers as well as basic troubleshooting and maintenance
• Saving files
• Disks and file structures
• Managing Files
• Finding files once they have been saved

The Internet and Email  (1 day - R390)
Understanding the Internet

What are Search Engines

How to use a search engine to find what you are looking for

Copying text and pictures from search engines

Internet Browser Settings

Finding templates and clipart on the internet

How email works

Sending and receiving messages

Understanding files and attachments

Inserting files and attachments

Managing Address Books

Categorising and managing old email files

Archiving mail and retrieving archived email

Working on a network (1 day - R390)

How Networks work

Wireless vs Wired Networks

Logging onto a network

Network Security

Saving files on a network drive

Finding files on a network drive

Sharing files over a network

Understanding sharing and security

Printing on networks

Printing problems on a network

Using basic network tools

Handling Customers - and Telephone Etiquette (1 day - R390)

Image and Presentation – The Company’s and Yours

  Receiving and meeting customers
Communication Skills

  Using questions to your advantage

  Developing listening skills - what is the customer saying
Telephone Techniques
Generating Customer Loyalty

  Service process vs Service Outcome
Time Management
 

Understanding Cash Flow, Profit and Loss (1 day - R390)

How businesses make money

The process of sales

Service delivery

Cash flow versus profits

Keeping track of expenses and income

The small picture vs the big picture

What is built into the price of products and services

Managing cash

Advanced Level Course

Business English Communication (1 day - R390)

Presentations - written and PC driven (1 day - R390)

What makes a good presentation

Presentation delivery

Do's and Dont's of Presentations

Using PowerPoint for presentations

Finding templates and adapting templates

Use of effects in PowerPoint

Written presentations

Packaging your presentation

Spreadsheets - beyond the basics (1 day - R390)

The power of formulas

Linking worksheets

Linking workbooks

Using Page Titles

Freezing and arranging windows

Printing large spreadsheets

Basic Macros

Harnessing the power of the Internet for marketing (1 day - R390)

Marketing via the Internet - using 3rd party tools

Email do's and don'ts

Creating Opt-In Lists

Setting up your web site for Internet Traffic

Evaluating Search Engine Optimisation

SEO tips

Creating and Maintaining Databases (1 day - R390)