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Telephone Operations

A telephone consultant is not just a consultant, they are the face of your company. If they come across as rude, well then need I say more. The word will get out and the members of society will not say "the consultant", they will say "GHJHD were rude to me…." Is this the face you would like for your company or would you rather want them saying. "GHJHD gave me great service ill recommend them to everyone"

When the right process is followed its easy like a Sunday morning

 

Training Products

  • Public Speaking is for you

  • Pubic Speaking Advanced techniques

  • Stress Mangement

  • Conflict in the Workplace

  • Telephone Operations

  • Diversity - Gateway to Change

  • Conquer Interviews

Coming Soon

  • Sales - The customer is King

Courses to follow

  • Life Skills

  • HIV/AIDS

  • Facilitaion Skills

  • Assessors

Consultancy Services

  • Team Building

  • Assessment

  • Mentoring and Coaching

  • (Breath control, voice training, stress management, life skills, presenting, microphone technique)

  • Voice Coaching

  • Presentaion Coaching

  • Assessment

  • RPL Assesment to Unit Standards

Training Methodology

The one thing we promise is that course participant will have an enjoyable, interactive, empowering, practical and experiential learning experience through out the whole of our courses that we offer. The FUN only starts here.

Our approach and focus is to:

  • Start with what leaners know

  • Develop a safe and enabling learning enviroment

  • Build on their experiences and knowledge by adding some new information to their embedded knowledge

  • Acknowledging different learning styles by including a range of audio-visual, experiential and case study learning activities

  • The encouragement to apply what they learnt in and beyond the classroom

public speaking

Course Contents

Course Outcomes

  1. Defining and motivating successful telephone etiquette.

  2. Discovering and learning how to implement the correct principles when speaking over the telephone.

  3. Practical Telephone etiquette training that includes the following:

The Consultant will learn:

  • Preparing for incoming or outgoing calls

  • Using positive tone of voice and body language

  • Demonstrating telephone etiquette

  • Asking probing questions to elicit much needed answers

  • Taking detailed messages

  • Managing difficult clients and emergency situations

Practising using a new system to receive incoming and make outgoing calls.

Learners who complete this course have developed and consolidated skills, knowledge, values and attitudes in the use of telephone techniques, form and style.

Once you have finished this course you are capable of:

  • Make and receive telephone calls with a large amount of confidence, professionalism and great success.

  • Preparing the voice as an instrument of expression taking into account principles of safe practice.

  • Using instruments, objects or technologies specific to the chosen form for communication and expression.

  • Adhering to human rights and responsibilities in relation to telephone conventions and protocols.

Description
A 1day Life Skills Course focusing on inspiring, equipping and empowering people to implement and uphold the principles which will ensure that they are well able to receive and make telephone calls in a professional manner and also relay detailed messages with maximum success.

This course is aligned to Unit Standard 7790 level 3 credits 3

Learning Objectives

  • To develop the confidence to feel at ease, when speaking over the telephone.

  • To be able to make and receive telephone calls professionally.

  • Dealing with clients effectively while on the telephone.

  • To practice developing these skills in a safe and supportive setting.

  • Being able to take down messages effectively.

What you get with this instructor led course

  • Books

  • Certificate of completion

  • Breakfast and lunch (weekdays)

  • Practical instruction

 

BOOKING FORMS


Download Booking form in MS Word format here
Download Booking form in PDF format here
 

Request a course outline and booking form here

 

 

Links:

conflict in the workplace | diversity gateway to change | project management | publick speaking advanced techniques | public speaking | stress management | telephone operations

 

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