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Conflict in the Workplace

Today’s research shows that the effects of continuous conflict can lead to high stress levels, heart attacks, high blood and many other fatal problems.

We’ve discovered that there is a need to resolve conflict. Many people work in a high stress level environment but do not know how to cope with it and with that comes conflict. Well with this course we can correct all of that and enhance everything involving identifying the problems and learning how to solve them. We will help bring out the peace keeper in YOU!!!!

 

Training Products

  • Public Speaking is for you

  • Pubic Speaking Advanced techniques

  • Stress Mangement

  • Conflict in the Workplace

  • Telephone Operations

  • Diversity - Gateway to Change

  • Conquer Interviews

Coming Soon

  • Sales - The customer is King

Courses to follow

  • Life Skills

  • HIV/AIDS

  • Facilitaion Skills

  • Assessors

Consultancy Services

  • Team Building

  • Assessment

  • Mentoring and Coaching

  • (Breath control, voice training, stress management, life skills, presenting, microphone technique)

  • Voice Coaching

  • Presentaion Coaching

  • Assessment

  • RPL Assesment to Unit Standards

Training Methodology

The one thing we promise is that course participant will have an enjoyable, interactive, empowering, practical and experiential learning experience through out the whole of our courses that we offer. The FUN only starts here.

Our approach and focus is to:

  • Start with what leaners know

  • Develop a safe and enabling learning enviroment

  • Build on their experiences and knowledge by adding some new information to their embedded knowledge

  • Acknowledging different learning styles by including a range of audio-visual, experiential and case study learning activities

  • The encouragement to apply what they learnt in and beyond the classroom

public speaking

Course Contents

Course Outcomes

  1. Demonstrate an understanding of different conflict situations in the workplace.

  2. State and explain the difference between feelings and actual problem when dealing with conflict.

  3. Practical resolutions of conflict training including the following:

  • Role play: Various Situations will be identified and resolved.

Learners who complete this course have developed and consolidated skills, knowledge, values and attitudes in their conflict resolution techniques, form and style.

Once you have finished this course you are capable of:

  • Expressing and communicating ideas, thoughts and feelings using techniques, elements, principles in a constructive manner to resolve conflict.

  • Know how to address conflict taking into account principles of safe practice.

  • Adhering to human rights and responsibilities in relation to conflict situations, remembering yourself and the other person.

Description
A 2day Life Skills Course focusing on inspiring, equipping and empowering people to implement and uphold the principles which will ensure that they are well able to resolve any kind of conflict that they are faced with in a successful manner to ensure them with maximum success.

This course is aligned to Unit standard US 9533 level 3 Credits 3

Learning Objectives

  • Use communication skills to handle and resolve conflict in the workplace

  • To practice developing these skills in a safe and supportive setting

  • Learning to use the 5 A’s technique to help resolve conflict and putting it in action

  • Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner.

What you get with this instructor led course

  • Books

  • Certificate of completion

  • Breakfast and lunch (weekdays)

  • Practical instruction

 

BOOKING FORMS


Download Booking form in MS Word format here
Download Booking form in PDF format here
 

Request a course outline and booking form here

 

 

Links:

conflict in the workplace | diversity gateway to change | project management | publick speaking advanced techniques | public speaking | stress management | telephone operations

 

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