Business Etiquette

International Business Etiquette Courses in South Africa


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2KO Africa offers Business Etiquette courses, as the registered partner of the European University (Paris, France).   Students can enrol in this course and get an internationally recognised certificate within 60 days. Today, the ability to handle yourself properly can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you'll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is. This course will equip participants with all the information about business etiquette and protocol they need to conduct business with more confidence, know-how, grace, and efficiency. And, they will be able to put themselves and others at ease by showing more confidence and poise in business settings.


Learning Outcomes
By the end of this course participants will be able to:
Handle initial contact and business introductions professionally and confidently.
Create and maintain an impression of credibility, power, and efficiency during business meetings.
Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
Use practical tips on handling the most important issues related to professional workplace attire.
Follow key guidelines of proper written communication etiquette.
Display proper attention to etiquette, protocol and manners of formal business dining.

Modules Covered
Module 1: Professional Business Introductions
Proper Business Introductions
Making a Great First Impression
Who to Introduce First?
Body Language and Introductions
Name Forgetting Lapses
Business Cards
Assessment: First Impression

Module 2: Business Meetings Etiquette
Are Meetings a Waste of Time?
Arriving Early and Arriving Late
Assessment: Business Meetings
Seating Etiquette Considerations
Assessment: Organising a Meeting

Module 3: Telephone Etiquette
Prepare Before You Call
Dealing with Gatekeepers
Dealing with Voicemail
Speakerphone and Conference Calls
Call Waiting
When You are Screening Calls
Basic Telephone Etiquette

Module 4: Business Attire
Importance of Proper Business Attire
Proper Business Attire for Women
Proper Business Attire for Men
What Exactly is Business Casual?
Assessment: Business Attire

Module 5: Business Correspondence Etiquette
Written Communication Etiquette Guidelines
Email Etiquette

Module 6: Business Dining
Business Dining Etiquette
Seating Dilemma
Ordering Dilemma
Know Where Everything Is

Entrance Requirements
Learners should possess a high level of motivation and self-discipline
Learners should be proficient in the English language
Learners should possess at least 6 to 12 months of professional working experience in any field
Learners must possess basic smartphone or computer operating knowledge and skills

Pathway Options

Course Duration
Up to 2 months

Learning Materials
Personalised, easy to understand text-based (reading materials) interactive resources that progressively and systematically takes the learner through various areas of competencies required at the workplace, in a specialised field of study

Personalised exercises, assignments and/or quizzes are utilized throughout the course/programme to measure progress in learning. such comprehensive assessment procedure is characterized by being diagnostic, formative (intervention-oriented), and summative.

Completion Requirements

100% completion of courses and assessment therein is required to be able to get certified in the said course and/or programme  

Recognition and Certification
The European International University (EIU-Paris) is duly recognised as a Vocational Education & Professional Training (VEPT) service provider in accordance to Article R.6351-6 of the French Employment Code, under the registration number: 11755784775, with the prefecture of the region of ILE-DE-FRANCE, as well as internationally accredited by the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a U.K. Government recognized international accreditation body.