Administrative Assistant Skills

International Administrative Assistant Skills Courses in South Africa

 

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2KO Africa offers Administrative Assistant Skills courses, as the registered partner of the European University (Paris, France).   Students can enrol in this course and get an internationally recognised certificate within 60 days. This course focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organised office and an organised boss by always staying in control. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others. Packed with skill practice activities and exercises that are hands-on and interactive, participants practice new skills in a fun, high-energy environment.

Learning Outcomes
By the end of this course participants will be able to:
Explain the six basic principles of communication.
Improve their critical communication skills of listening, asking questions, and recognizing nonverbal messages.
Use a business writing process to enhance their business writing skills.
Become more organised and set clear goals and objectives for better planning and performance.

Modules Covered
Module 1: A Communication Primer
How Well Do You Communicate?
Assessment
Assessment: Types of Questions
Assessment: The Power of Listening
Assessment: Listening Self-Assessment
4 Types of Communicators
Assessment: Communication Style
Basic Telephone Etiquette
Tone of Voice
Body Language
Changing Attitudes by Changing Posture
Assessment: Body Language

Module 2: Written Communication Essentials
Professional Business Writing Process
Pre-Writing
Brainstorming
Free Writing
Mind Mapping
Analyse and Know Your Audience
Select and Organise Your Ideas
Editing Your Writing
Assessment: Shorten These Sentences
Active and Passive Voice
Parallel Construction
Proofreading
Assessment: Business Writing

Module 3: Getting Organised
Organising Your Workspace
Dealing with Paperwork
Dealing with E-mail
To-Do List
A-B-C-D System
Planning and Scheduling
Assessment: Business Writing


Entrance Requirements
Learners should possess a high level of motivation and self-discipline
Learners should be proficient in the English language
Learners should possess at least 6 to 12 months of professional working experience in any field
Learners must possess basic smartphone or computer operating knowledge and skills

Pathway Options


Course Duration
Up to 2 months

Learning Materials
Personalised, easy to understand text-based (reading materials) interactive resources that progressively and systematically takes the learner through various areas of competencies required at the workplace, in a specialised field of study

Assessment
Personalised exercises, assignments and/or quizzes are utilized throughout the course/programme to measure progress in learning. such comprehensive assessment procedure is characterized by being diagnostic, formative (intervention-oriented), and summative.

Completion Requirements

100% completion of courses and assessment therein is required to be able to get certified in the said course and/or programme  

Recognition and Certification
The European International University (EIU-Paris) is duly recognised as a Vocational Education & Professional Training (VEPT) service provider in accordance to Article R.6351-6 of the French Employment Code, under the registration number: 11755784775, with the prefecture of the region of ILE-DE-FRANCE, as well as internationally accredited by the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a U.K. Government recognized international accreditation body.